Privacy Policy

Tutor Swan EdTech Private Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Personal Information:

• Name, email address, and phone number
• Institute name and address (for admin accounts)
• Payment information (processed securely by PhonePe)
• Student roll numbers and class information

Usage Data:

• Browser type and version
• Pages visited and time spent
• IP address and device information

Educational Content:

• Uploaded answer booklets and images
• Assessment results and grades
• Teacher feedback and comments

We use PhonePe as our payment gateway to process all payments securely. When you make a payment:

• Your payment information is transmitted directly to PhonePe's secure servers
• We do not store your complete credit/debit card numbers or UPI details
• PhonePe is PCI DSS compliant and uses industry-standard encryption
• Transaction details (amount, date, status) are stored for billing purposes

For PhonePe's privacy practices, please visit:PhonePe Privacy Policy

• To provide and maintain our AI grading services
• To process payments and manage subscriptions
• To send important notifications and updates
• To improve our platform and user experience
• To respond to customer support requests
• To comply with legal obligations

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure cloud storage with Google Cloud Platform
• Regular security audits and updates
• Access controls and authentication
• Password hashing using bcrypt

We retain your data as follows:

• Account data: Until you delete your account
• Assessment data: For the duration of your subscription + 1 year
• Payment records: As required by law (typically 7 years)
• Uploaded images: Deleted 90 days after grading is complete

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact us at:support@tutor-swan.com

For privacy-related questions or concerns:

• Email: support@tutor-swan.com
• Phone: +91 8433964679
• Address: Borivali East, Mumbai, Maharashtra 400066, India