Refund & Cancellation Policy

You may cancel your subscription at any time by contacting our support team atsupport@tutor-swan.com.

Upon cancellation, you will retain access to the platform until the end of your current billing period.

Refunds are available under the following conditions:

• Within 7 days of purchase: Full refund if you have not used the AI grading feature.
• Technical issues: If our platform fails to function as described and we are unable to resolve the issue within 48 hours.
• Duplicate payment: Full refund for any duplicate charges.

Refunds are NOT available in the following cases:

• After 7 days from the date of purchase
• If AI grading credits have been substantially used (more than 10% of allocated credits)
• For partial months of service
• If the account has been suspended due to policy violations

To request a refund:

1. Email us at support@tutor-swan.com with your registered email and reason for refund
2. Our team will review your request within 2 business days
3. If approved, refunds will be credited to the original payment method within 5-7 business days

For any billing disputes or questions regarding refunds, please contact us at:

• Email: support@tutor-swan.com
• Phone: +91 8433964679
• Response Time: Within 24 hours on business days